Our team | AMSL Diabetes

Customer Care 1300 851 056(Australia) +61 2 9882 3105(Overseas)

Samy Saad

Diabetes Division Manager

As the Diabetes Division Manager, Samy brings to the table 25 years of creative and strategic business skills, backed by being a medical practitioner in a previous life. This combination of skills allows Samy to advise and mentor our Diabetes Team in a way that ensures the best outcome for our clients. He is originally from Alexandria, Egypt and in his spare time enjoys reading and fishing, if he manages to catch something.

Leeane Beasley

National Sales Manager

Leeane joined us in 2007 from a nursing background (many moons ago); she is committed to ensuring the Diabetes Team have up to date information & training to equip them to deliver exceptional knowledge & provide outstanding service to our customers. When at home – in Perth, she loves a home-cooked meal enjoyed with her family and to partake in the friendly banter that goes with it.

Sarah Hough

Sales Manager NSW/ACT/QLD

Sarah is passionate about helping improve the lives of people with T1D through insulin pump therapy and CGM. Originally, studying medical science, Sarah now loves helping people with diabetes, their families and HCPs get the most out of medical technology. In her spare time Sarah likes to spend time with her family, play soccer and run!

Lucy Walczak

Professional Education Manager

Lucy joined us from the UK where she was a full time rower with a background in nutrition and sports science. As an athlete with T1D, Lucy learnt first-hand how medical technology can be a big help and she loves sharing this knowledge with others. She’s still crazy about rowing and has become a bit of a yoga expert too.

Samantha Oxenham

Professional Education Specialist/Acting Field Supervisor VIC/TAS

Sam worked as a dietitian and in the food industry before joining the AMSL Diabetes team in 2010. She loves meeting and helping support her customers, their families and their health care professionals. Having T1D herself has taught her to not let anything get in her way, so when she’s not working she loves cycling and even has a black belt in Taekwondo. 

Tamara Mayfield

Territory Manager VIC West

Tamara is extremely passionate about providing her Victorian customers with the best service possible. Tam has personal experience with very close friends with T1D and sees how it can affect families. Tamara labels herself as the ‘giraffe of the team’ and loves a good laugh. If you see Tam out of the field, ask her about falling out of a plane without a parachute!

Natacha Xavier

Territory Manager VIC East

Natacha has worked in the medical device industry for over 15 years looking after a variety of different products. Her very first role was working with patients with diabetes. This has made her passionate about helping patients and making a difference in their lives. Being from Mauritius, she is a beach girl at heart so when she can she loves spending her weekends at the beach with her husband and their two beautiful boys. She also has a keen eye for fashion which can lead her astray.

Gina Boutros

Territory Manager VIC North/East

Gina has experience as a retail and hospital pharmacist, as well as in business ownership and pharmaceutical sales. Having experience with patients both as a healthcare professional and in industry, Gina has worked with and is inspired by people who achieve their goals, despite their health conditions. When Gina is not at work, she loves spending time with her beautiful boys, cheering them on at soccer from the sideline and exploring the hidden gems around Melbourne with her friends.

Sue Edgcumbe

Territory Manager VIC Central

Sue’s nursing background, particularly her experience in diabetes education brings a wealth of knowledge to her position. This is one of the reasons why she loves helping people with T1D and supporting their healthcare professionals to give them the best tools available to help improve the those living with diabetes on a daily basis. One of Sue’s claims to fame is winning ‘The Price is Right’ back in 1995.

Ines Gegenhuber

Territory Manager VIC North

Ines completed her Bachelor degree in Health Science (Naturopathy) in 1998 and established her own private practice for 15 years thereafter. Ines specialised in chronic disease management, nutrition, and performance athletes. Since then she has worked in pharmaceutical sales, including insulin, which sparked her passion to work in diabetes. In her spare time, Ines likes to breed, train and compete dressage horses!

Helen Kafritsas

Territory Manager VIC North/West

Helen has a Bachelor of Orthoptics and 15 years’ experience in medical and pharmaceutical sales. She has experience working with type 2 diabetes treatments and is passionate about helping patients with diabetes gain access to valuable information and products. In her spare time, Helen enjoys spending time outdoors with her family, cooking, trying out new restaurants and loves a quiet afternoon with a great book in hand!

Mariana Woods

Territory Manager NSW West

Mariana is originally from Mexico, learnt to speak English in Scotland, studied in America and then joined us from a role in Animas in the UK. Now an Australian at heart, she starts every day with a big grin on her face knowing she is helping people from all walks of lifeaccess the best diabetes management  they can.

Annalise O’Connell

Territory Manager NSW East

After completing a Bachelor of Health Science and having previous research experience within the Type 2 Diabetes space, Annalise joined AMSL Diabetes in 2019. She is passionate about ensuring people with diabetes have access to information about all the available healthcare options, including the latest technologies. On her days off, Annalise loves travelling and anything that involves the outdoors. She absolutely covets a good hike and is also an avid foodie!

Kristy Como

Territory Manager Sydney West

Kristy joined AMSL with a Bachelor of Nursing degree and sales experience in the medical device and point of care fields. As a mother of a child with type 1 diabetes, Kristy has seen the direct benefits that insulin pump therapy and CGM has had on her child. When she is not at work, Kristy enjoys spending time with her family, baking and cheering for her children from the sidelines of an AFL field!

Rebecca Hutchison

Territory Manager NSW South/ACT/NT

Bec is one of our most lively team members and a true entertainer at heart. She has been working in diabetes care for over 10 years and loves seeing the difference technology can make in people’s lives. When not working she’ll either be riding horses, dancing, or singing with one of the most impressive voices we’ve heard in a while. 

Marian Day

Territory Manager NSW North/Newcastle

Marian joined AMSL in 2016 after a career in both nursing and business development.  Her role involves working closely with multi-disciplinary diabetes teams and their patients providing education and support with insulin pump therapy and continuous glucose monitoring. Based in Newcastle, she looks after the Newcastle and NSW North region.

Marnie May

Territory Manager QLD South

Coming from a nursing and pharmaceutical sales background, Marnie loves engaging with both patients and healthcare professionals alike.  She is passionate about medical technology and knows first hand what a difference it makes in patients’ lives as her son has T1D. When Marnie is not busy working, she enjoys spending time with her family and throwing dinner parties where curry is usually on the menu!

Belinda Hayton

Territory Manager QLD West/Central

Belinda is passionate about helping people living with T1D – a topic close to her heart. A dedicated member of our team since 2009 she is enthusiastic and devoted to going above and beyond to deliver exceptional service. Belinda loves looking for an excuse to renovate her home and we’ve heard she’s not a bad cook.

Jane McCall

Territory Manager QLD North

Jane is a good old kiwi who joined our company in 2013 and is a big fan of all the great people she gets to meet on the job and is committed to supporting her customers to ensure they get the most from their choices. She loves spending time with her two little boys and reckons her husband is OK too. Her whole family is obsessed with the water so the warm Aussie beaches are definitely her thing.

Sharon Forrest

Territory Manager QLD South/Central

Sharon has over 10 years’ experience in diabetes care, devices and pharmaceutical sales. Having worked within the diabetes therapeutic area for so long, she is passionate about making a difference to the lives of patients living with diabetes. Sharon loves the outdoors and enjoys boating and camping with her partner, James.

Philippa Garland

Territory Manager WA North

Philippa is a passionate advocate for Continuous Glucose Monitoring (CGM) having working in the diabetes field with Insulin Pump Therapy and CGM for over 4 years. She and her husband have two gorgeous teenage children and they are all active members in their local community with various organisations. If you want to make Philippa smile show her a photo of your Dog!

Dee Keenan

Territory Manager WA South

Dee has worked and supported healthcare professionals and patients in the WA healthcare arena across all sectors, which includes Pharmacy, GP and Hospital Speciality. She is passionate in her commitment to patients and healthcare professionals and looks in the best of people. She has a wonderful capacity to look on the bright side.

Gillian Hebden

Territory Manager SA/NT

Gillian completed a Bachelor of Science (Honours) degree with a major in biomedical science. She has experience in the haematology and biochemistry industries, as well as over 3 years’ experience in the medical device industry. Gillian is a mother of a child living with type 1 diabetes and therefore has first-hand experience with the benefits of insulin pump therapy and CGM. Gillian loves keeping fit and healthy and enjoys the outdoors and spending quality time with family and friends.

Marianne Bench

Territory Manager SA North/Mildura

Marianne has over 20 years of medical sales experience. She then joined AMSL Diabetes in 2019, after 3 years’ experience in the diabetes space. She is motivated by the difference that advancements in medicine and technology can make in the lives of people and their loved ones. In her spare time, she loves to talk about the best snowboarding resorts to anyone who will listen! Marianne is also gradually working her way through various wine education courses.

Lynne Reid

Territory Manager TAS

Coming from a background in nursing and Occupational Health & Safety, Lynne  has always been passionate about making a difference in other people’s lives. Having previous experience in medical sales, she loves to work as part of a team. When not at work, you can find Lynne staying active at F45, travelling and spending quality time with her children and dogs.

Laura Licciardo

Type 2 Territory Manager NSW

Laura joins AMSL Diabetes with over 8 years pharmacy experience. Building upon this, she also has over six years’ experience working with people living with type 2 diabetes. She is passionate about helping to empower patients to take a pro-active approach to their health. When not at work, Laura loves adventure; exploring new places and travelling abroad.

Jessica Muhling

Type 2 Territory Manager QLD/NT

Jessica comes to AMSL Diabetes with a background in pharmacy and sales. She believes she is driven to work with products that can assist patients; striving to improve their well-being. In her spare time, Jessica loves to go hiking, teach piano and walk her two adorable huskies.

Minnie Xu

Type 2 Territory Manager VIC

Minnie joined AMSL Diabetes in 2019 with a background in education and pharmaceutical sales. With a family history of type 2 diabetes, Minnie has a special interest in products that can help with the management of diabetes. She is very passionate about innovations in diabetes therapies that help improve people’s quality of life. When she is not at work, Minnie loves to shop. When she is not shopping, Minnie loves travelling the globe!

Narelle Downes

Type 2 Territory Manager SA/WA

Narelle has over 17 years’ experience in pharmaceutical sales. She also has personal ties to diabetes, acting as a carer for her step-father who lives with type 2 diabetes. Narelle thrives when helping healthcare professionals and the community to help optimise their care. She enjoys F45 and cheering her children on at their sport.

Stephen Bongiorno

National Retail Specialist

Stephen has worked in the Pharmaceutical industry for over 30 years. He is highly motivated in achieving results, customer service and education. Stephen has been involved in the Diabetes industry for the last six years working with Aged Care, Hospitals and Diabetes Educators and has become passionate about helping people and improving the lives of those living with Diabetes. When not at work, he enjoys 4WD, camping, bike riding and fishing.

Customer Care & Marketing Team

Our dedicated Customer Care Team are available 24 hours, 7 days a week to provide technical support for Animas Vibe Insulin Pumps and Dexcom CGM. For all other enquiries please call us between 9am-5pm (EST) Monday to Friday. If you have a technical query on any of these AMSL Diabetes products you can contact us on 1300 851 056.


AMSL Diabetes Customer Care Manager

Emma studied human nutrition at uni before joining AMSL Diabetes in 2010 where she now looks after our customer care team. Emma is super friendly and loves talking to our customers – her own experience with T1D means she’s no stranger to the challenges. She loves the fun atmosphere of the team and is a bit of a practical joker which keeps us on our toes. 


AMSL Diabetes Customer Care Supervisor

Taya’s nursing background brings a wealth of knowledge to her position at AMSL. She is extremely passionate about providing our customers with the best service possible. When she’s not busy working, you can usually hear her singing or entertaining the other members of the customer care team!


Senior AMSL Diabetes Customer Care

Reece has gained lots of experience in customer service having worked in retail for 8 years before joining AMSL. He has a degree in both Anthropology and Biology and still enjoys reading up on academic literature. When he is not at work, you will find him planning his next trip overseas!


AMSL Diabetes Customer Care

Vakaola has 9 years experience in customer service and retail. She loves being a part of the diabetes team and being able to help better people’s lives even in the slightest bit. When Vakaola is not working, she enjoys spending time with family and friends and is an interior and home decor lover.


AMSL Diabetes Customer Care

Philippa joins the AMSL Diabetes Customer Care Team, having previously worked in music education; teaching violin and viola at various schools in Sydney. She is passionate about helping people with diabetes, as her son was diagnosed with T1D at age 10. In her spare time, you can find Philippa watching musical theatre and performing with the Willoughby Symphony Orchestra – she’s an incredible violinist!


AMSL Diabetes Customer Care

Before starting at AMSL Diabetes, Catherine completed a Bachelor of Arts Psychology and had worked in Sales and Customer Service within the Pharmaceutical Industry. Catherine has always been passionate about the health and well-being of others and enjoys helping to improve the quality of people’s lives. When Catherine is not working, you’ll find her at a Latin Dance Studio; training in her favourite style, Bachata.


AMSL Diabetes Customer Care

Prior to joining AMSL Diabetes Customer Care, Grace worked as a National Accounts Manager on a wholesale distribution scale as well as various customer service based roles. She has a special connection to diabetes in that her father was diagnosed with type 2 diabetes and so she is passionate and eager to help others with their health and wellbeing. When she’s away from her desk, Grace loves to spend time with her family and friends and is an avid singer!


AMSL Diabetes Customer Care

Over the years, Tsean has worked in general retail, retail management and commercial broking. He joins the AMSL Diabetes Customer Care Team eager to help those with diabetes as he was diagnosed himself, with type 2 diabetes over 20 years ago. When out and about, Tsean loves to go fishing and boating, and is a big sports fan; following rugby league, cricket, basketball and even coaching grade netball.


AMSL Diabetes Customer Care

Having previously worked in tech support for 6 years, Isaac joins the AMSL Diabetes Customer Care Team. He has lived with type 1 diabetes for over 18 years and is interested in nutrition and sport science. Outside of work, Isaac’s hobbies include going to the gym, cycling, cooking and hanging out with his dog.


AMSL Diabetes Customer Care

Previously, Jina has worked in make-up artistry and health insurance for over 5 years. She now joins the AMSL Diabetes Customer Care Team and is passionate about helping others. Jina has an unique interest in diabetes as her best friend lives with T1D. Outside of work, Jina loves to fine-tune her make-up artistry, watch TED talks and travel whenever she can.


AMSL Diabetes Customer Care

Fiona comes to the AMSL Diabetes Customer Care Team with over 10 years’ experience in customer service. Having lived with type 1 diabetes for 10 years, she is passionate about helping others with diabetes. Outside of work, she loves relaxing and spending time with her children, family and friends.


AMSL Diabetes Customer Care

Jeremy has a range of experience in sales and customer service; previously working in AMSL Diabetes’ Customer Care Team for over two years. Jeremy enjoys communicating with others’ about diabetes; having lived with T1D for over 15 years. When he’s not at work, he’s either watching sport, seeing live bands or spending as much time as possible snowboarding.


AMSL Diabetes Customer Care Supervisor - After Hours

Cathy has had a range of different roles in tourism and sport and is even a qualified learn to swim teacher! She’s a warm and caring person who loves to do volunteer work and spend time with her family and friends. She loves the satisfaction that she gets from helping our customers and always has a positive attitude.


AMSL Diabetes Customer Care

After 15 years’ experience as an ICU nurse, Christine recently became a certified diabetes educator. Originally from Ireland, she loves to cook and spend time with her family. She has a personal interest in Diabetes as her daughter was diagnosed T1D. She loves being a part of a support system for families like her own, living with T1D.


AMSL Diabetes Customer Care

Having previously worked in account management and customer service roles, Beverley joins our AMSL Diabetes Customer Care Team. She is looking forward to giving support to families affected by diabetes. For Beverley, it’s a topic close to her heart, with her own daughter being diagnosed with T1D at a young age. When not at work, you’ll find her outside; gardening and spending time with her family.


AMSL Diabetes Customer Care

Previously having worked in Early Childhood Education, Natalie also loves helping out in her local community whenever possible. She joins the AMSL Diabetes Customer Care Team, with a special interest in diabetes as one of her daughters has T1D. When she’s not at work, you can find Natalie spending time with her family, caravanning, cooking or admiring classic cars.


AMSL Diabetes Customer Care

Emma previously studied hospitality management as well as child care and education. She loves spending time with her 3 children (4 if you count her husband). She is passionate about helping others with T1D, as her own son was diagnosed at age 4. She enjoys being able to provide support to other families, particularly those living remotely. Her hobbies outside of work include camping, photography, reading and cooking for her friends and family.


AMSL Diabetes Customer Care

Alana comes to AMSL Diabetes from Administration in childcare. She has always been interested in learning more about living with diabetes, having been diagnosed with type 1 diabetes herself. When not at work, she enjoys fishing when the weather is good, thinking about fishing when the weather is bad and spending time with her kids.


AMSL Diabetes Customer Care

Olivia has had a range of different roles in physiotherapy and office management. As a mum of a daughter with type 1 diabetes, she has an invested interest in all things diabetes. Her hobbies outside of work include cooking, dancing, home organisation and spending time with her children and dog.


Marketing Services Manager

Hanin has a background in Biomedical Science and has spent several years in the pharmaceutical and pathology lab environments prior to joining the team. She manages the marketing and events department at AMSL! When she’s not at work you’ll find her designing bits and pieces with the adobe creative suite!


Marketing Team Leader

Denise is a registered pharmacist and has 8 years experience in community pharmacy. Her pharmaceutical knowledge and experience as a healthcare professional brings a patient focused perspective to the marketing team. When she is not busy working, you’ll find her playing Oztag or jamming on her guitar!


Marketing Associate

Amr completed his Bachelor of Design in 2017, majoring in Integrated Product Design at the University of Technology, Sydney. Amr also has a Diploma in Visual Communication, and has a strong passion for graphic design and creative marketing. In his spare time, Amr enjoys going to the gym, rocking to some heavy metal, and following Manchester United’s footballing exploits.


Marketing Associate

Areej joined AMSL’s Marketing Team with over 5 years experience in pharmacy management and regulatory affairs. Areej is still a practising pharmacist and is passionate about providing thorough patient healthcare and empowering patients through education. Outside of work, Areej loves sport, yoga, exploring Sydney or abroad by day and the universe through her telescope by night.


Events and Marketing Support

Chelsea previously studied Speech, Hearing and Language Sciences and is passionate about all areas of health care. She enjoys working as part of a team to help others. When not at work, Chelsea loves watching stand-up comedy, listening to metalcore and patting any dog she sees.


Stay informed with AMSL Diabetes

Now you can get all the latest news and updates of our products, events and resources right into your inbox.